Our Team

Darren is a former lawyer who works with professional services organisations – both in the UK and internationally – to help with projects including advising on client perception, client listening, and key client management. This includes design and delivery of learning and development programmes; personal mentoring and support for lawyer and senior executives; developing account management and relationship management processes and strategies; conducting client listening programmes; and implementing change to service delivery as a result of feedback.

Claire is a former lawyer who was previously head of Client Focus at Clifford Chance, overseeing the firm’s approach to managing global client relationships. She is an experienced Client Relationship Manager and understands what it takes to lead high-performing client teams. Claire has created and delivered Client Relationship Management training to relationship partners, associates, and Business Development teams across the world. She is also a specialist in Client Listening.

Louise is an accomplished former Procurement Director with extensive experience in global procurement and transformation. Her track record includes substantial cost reductions, strategic procurement transformations, and the cultivation of high-performance teams. Louise's expertise spans strategic negotiation, supplier management, and coaching for excellence. Now working as an Executive Coach and Consultant, she's dedicated to empowering organisations to thrive when engaging with procurement, ensuring they navigate the procurement process with confidence and success.